Help — Chosma Gallery

Help & Support

Welcome to the Chosma Gallery Help Page. Here you’ll find answers to common questions about our eyewear, orders, and services. If you need further assistance, contact our support team using the details below.

1. Placing an Order

Visit our website: chosmagallery.com
Browse eyeglasses and accessories.
Select your product and click “Add to Cart.”
Proceed to checkout and fill in shipping details.
Confirm payment through available methods.

2. Payment Options

Cash on Delivery (COD)
Mobile Banking: bKash, Nagad, Rocket
Debit/Credit Cards

3. Shipping & Delivery

Dhaka: 2–3 business days
Other districts: 3–5 business days
Confirmation message sent after shipment

4. Return & Exchange

If your product is damaged or incorrect, contact us within 3 days. Items must be unused and in original packaging. Custom lenses are non-refundable.

5. Warranty & Support

Limited warranty on frames covering manufacturing defects
Physical damage or scratches not covered
For claims, share order details and product photos

6. Contact Support

7. Visit Our Store

You’re welcome to visit our physical shop to try frames and get personalized guidance. Please call ahead to confirm business hours.